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Embracing Flexibility:

Reforms in Australia's Fair Work Act Enhances Access to Flexible Work Arrangements


In Australia's progressive work environment, employees now have extended rights to flexible working arrangements, thanks to the recent amendments in the Fair Work Act. These changes, which will come into effect on 6 June 2023, were part of a comprehensive industrial relations reform passed by the Federal Parliament in the last month of 2022.

Previously, employees could request changes to their working circumstances based on factors such as parenting or caring responsibilities, being above 55 years of age, or having a disability. However, the updated Act broadens the scope for requesting flexible work conditions to include circumstances of family or domestic violence or pregnancy.

To make the process more transparent and employee-friendly, the Act has instituted a protocol whereby employers must respond in writing to a flexible work request within 21 days. The response can either approve the request, provide an amended version agreed upon through discussions, or reject the request detailing the reasons and any possible changes the employer is open to considering.

The Act has tightened the grounds on which employers can refuse flexible working arrangements. Refusals can now only be made post genuine discussions with the employees and after considering the impact of such denial. "Reasonable business grounds" for refusal, as defined by the Act, can include the request's excessive cost, impracticality of adjusting other employees' work arrangements, anticipated decline in efficiency or productivity, or a significant negative impact on customer service.

In addition, the Act recognises that an employer's business nature and size play a critical role in assessing the feasibility of flexible work arrangements. For instance, small businesses may struggle to adjust other employees' schedules to cater to flexible work requests.

Lastly, the Act has introduced dispute resolution mechanisms if an employer denies a flexible work request or fails to respond within the stipulated 21 days. The Fair Work Commission (FWC) will primarily employ non-arbitration methods such as mediation and conciliation to resolve the disputes. However, in exceptional circumstances, or when mediation or conciliation fails, the FWC can arbitrate and issue orders on flexible work arrangement disputes. These can include directing the employer to approve the request or order specific changes in the employee's work conditions.

These reforms ensure that the Australian workplace remains adaptable, accommodating, and most importantly, fair to employees, affirming Australia's commitment to a balanced and progressive work environment.

Contact us today to learn how we can assist you. To get in touch you can connect with us on (03) 8691 3111 or send us an email at hello@alliedlegal.com.au

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